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hospitality MANAGEMENT

The program

The hospitality industry offers a wide range of positions and the opportunity to combine travel with work both nationally and internationally. Hospitality is a people business. Those in demand are multi-skilled, multi-cultural in outlook, and practise excellence in customer service.

The Williams Advanced Diploma of Hospitality Management includes the Certificate III in Hospitality (Operations), where competency modules have been specifically selected to give the broad coverage of hospitality functions of which managers need to be aware. The Certificate III also provides practical skills that enable you to work in the industry as you complete the Advanced Diploma level of your program.

The Advanced Diploma level focuses on management, marketing and administrative functions, and has sufficient breadth to allow you to move into other industries if you wish in the future. It leads to nationally recognised industry-standard AQTF qualifications that may be completed one step at a time.

This Advanced Diploma is longer than the Business Management/Marketing Advanced Diplomas because of the additional requirements of the hospitality industry. An advantage is that it includes significant studies in events management, human resources and financial control that are only available in the Business Advanced Diplomas as single majors.

Fast facts

Course

ADip of Hospitality Management

Code

 HH6R

Qualification awarded

THH60202 Advanced Diploma of Hospitality Management
A statement of attainment is issued for all national competencies achieved.

Course length

60 weeks (6 terms)

Starting dates

See starts and timetables

Academic entry requirement

Year 12 or equivalent, or successful completion of a relevant Certificate III or IV or Diploma

Upward pathways

Graduates can continue into relevant undergraduate degree programs with advanced standing. See university pathways.

Course content

The national units of competency in our version of the Advanced Diploma of Hospitality Management were selected to give a broad coverage of the functional areas of hospitality.

Please note that subjects may be changed at the discretion of the College to keep them up to date, to comply with industry Training Package requirements, or for timetabling purposes.

Communication, Personal Development

Career Strategies
Relationships & Communication
Relationships & Networking

Events Management

Conference Program Development
Event Concept Development
Event Industry Knowledge
Event Proposals & Bids
Event Registration Management
Event Venue Site Selection
Sponsorship Management

Finance & Law

Business Law
Financial Operations
Financial Transactions
Health, Safety & Security
Managing Budgets
Tourism OH&S

Hospitality

Bar Service
Computer Hospitality Reservations
Food & Beverage Service
Front Office
Hospitality Industry Knowledge
Housekeeping
Hygiene Procedures
Responsible Service of Alcohol
Wine Knowledge & Service

Human Resources

Diversity Management
Human Resources
Job Coaching

Management

Business Planning
Facilities Management
Leadership
Managing Customer Focus
Strategic Management

Marketing

Marketing Strategies & Planning
Product Promotion

Operations

Office Procedures
Operations Management
Rosters
Stock Control

Graduate employment

The Certificate III in Hospitality (Operations) provides skills that can get you work in many hospitality situations. We help and encourage students to gain relevant work while studying. During your vocational studies (up to Advanced Diploma level), classes are held from Mondays to Thursdays, leaving Fridays free for part time work. The synergy of learning at the same time as working enhances your career prospects at the same time as giving valuable knowledge, experience and income.

Areas where recent graduates have been employed include:

Bar Attendant 
Waiter 
Food & Beverage Manager 
Restaurant Manager 
Service Supervisor 

Guest Service Officer 
Concierge 
Front Office Receptionist 
Front Office Supervisor 
Front Office Manager 

Housekeeper 
Rooms Division Manager 
Venue Manager 
Hotel Manager Owner/Operator

 
 
 
 
Richard Lloyd is Assistant Manager at "Scuba", a lively Bar in central Sydney. I went straight from school to the Diploma at Williams. In less than a year since I started working, I have been promoted to Supervisor, Duty Manager at the "Cargo Bar", and then I was offered my current position. I love the work and am really enjoying life. The skills I learnt at Williams I use every day, and are integral in my role. It was a very good choice for me."
Alyson Carroll is Food and Beverage Team Leader at the Mercure Hotel, Parramatta. "After leaving school, I worked full-time at McDonalds, and completed a Cert 3 in Retail Operations before starting my course at Williams. My goal was a career in the Hospitality Industry, and in particular Hotel Management. I am thoroughly enjoying my role, and was promoted within two months of starting with Mercure. Through Williams I have learnt the skills to help me progress through the Hotel, and achieve my goal".